General Terms and Conditions of Europlakat
The General Terms and Conditions apply to all contracts and orders for advertising services on all advertising formats of EUROPLAKAT Ljubljana and, as an annex, form an integral part of the order and/or contract. By placing an order, the customer confirms that they are familiar with the General Terms and Conditions of EUROPLAKAT. Where the company
acts as an intermediary between the advertiser and the medium, the intermediary is obliged to inform the advertiser about these General Terms and Conditions. If different terms and conditions are agreed in the contract, those shall apply. The agreed and amended General Terms and Conditions apply to advertising services on all types of Europlakat media
in the Republic of Slovenia as of 1 Februaryy 2026.
Article 1
Orders for advertising services are accepted exclusively in written form. The order must state the brand name, the advertiser, the campaign period with precise start and end dates, as well as the scope and type of advertising panels and the net value of the ordered advertising. Any changes or amendments to the order must be submitted in written form.
Article 2
The right to act as an intermediary for EUROPLAKAT’s advertising services is held by an advertising and/or media agency that actually provides media planning and/or buying services for a specific advertiser. Other legal entities may order advertising only in their own name and for their own purposes. In the event of a breach of this provision, EUROPLAKAT reserves the right to refuse execution of the ordered advertising service; nevertheless, the customer is obliged to pay for the ordered advertising services under the conditions applicable to order cancellations (Article 9).
Article 3
The price of an individual service in the price list consists of two parts – the price of advertising on a specific advertising medium and the fee for charges that Europlakat pays for performing its activity. All financial discounts are calculated on the advertising price excluding the activity-related charges and other costs (handling costs, poster printing, etc.).
Article 4
On the basis of an inquiry, the customer receives an offer or a pro-forma invoice within two working days at the latest, consisting of a list of advertising locations and their prices by category. The customer is aware that any change to the list of advertising panels by category affects the price. Changes to the list are possible if EUROPLAKAT has a sufficient number of free advertising panels and if such changes do not adversely affect other advertisers. An exception applies to lists for advertising services sold exclusively in networks (citylight, metrolight, digilight, digiboard), where changes to individual locations within the networks are not possible.
Article 5
If an offer for advertising services is requested by an intermediary, they are obliged to state the advertiser for whom they are requesting the offer. If they do not state the advertiser, they are not entitled to claim discounts – other than the basic discount – which would otherwise be granted to the advertiser. If it is established that the advertiser indicated at the inquiry stage was incorrect, the validity of the offer automatically ceases, and EUROPLAKAT is entitled to refuse the ordered advertising at the execution stage. Despite such refusal, the intermediary is obliged to pay for the ordered advertising in accordance with the criteria for order cancellation (Article 9).
Article 6
Europlakat may, on the basis of a reasoned decision of its local Ethics Committee for advertised content, refuse the ordered advertising if it is not in accordance with the provisions of the JCDecaux Group’s Ethical Charter for Out-of-Home Advertising¹ or the Slovenian Advertising Code². The customer assumes full responsibility for the content of the advertisement.
In the event of violation of legislation, infringement of copyright or a similar dispute, the customer is directly liable to the third party. If criminal proceedings are initiated against the provider due to the inadmissibility of the advertising message, the customer is obliged to reimburse all costs arising from fines, legal representation and court proceedings. If the ordered advertising service is terminated early or does not start at all due to a decision of inspection authorities or a final court injunction, the customer must pay the full value of the ordered advertising service.
Article 7
In the case of co-advertising by two or more advertisers, EUROPLAKAT has the right to charge a surcharge of up to 50% on the price of the advertising service.
Article 8
Special requests regarding specific advertising locations are taken into account where availability allows.
Article 9
A written order for an advertising service may be cancelled without legal consequences by a written explanation no later than 28 days before the start of the campaign. Otherwise, the
customer is obliged to pay a cancellation fee for the ordered service as follows:
– cancellation within 28 days before the planned start – 50%;
– cancellation within 14 days before the planned start – 90%.
Article 10
For advertising services ordered for a longer period of time (six months or more), the order must be extended at least five (5) weeks before the expiry of the ordered advertising period.
Article 11
EUROPLAKAT shall publish any change in the prices of advertising services at least fourteen (14) days before the introduction of the new prices.
Article 12
In the event that the publication of an advertisement is prohibited or advertising on certain surfaces is not possible due to restrictions imposed by municipalities or landowners (landowner of the site), or if the use of EUROPLAKAT’s advertising surfaces is in any way prevented, the client is entitled to a replacement location or a refund of any advance payment already made.
Article 13
During pre-election campaigns, due to the general public interest, EUROPLAKAT has the right – in agreement with the client – to reduce the scope of individual advertising campaigns. EUROPLAKAT undertakes to replace the lost surfaces as soon as possible after the end of the pre-election campaigns, if this is feasible; otherwise, only the actual scope and duration of the advertising shall be invoiced.
Article 14
EUROPLAKAT cannot guarantee that all advertising surfaces will be continuously functional during the entire advertising period – visibility may vary due to weather conditions or other unforeseen causes. Damaged posters will be re-posted within 48 hours at the latest. In these cases, the client is not entitled to claim additional services or any compensation.
Article 15
In bilingual coastal municipalities, the text of the advertisement must be written in both languages, equally in Slovenian and in the language of the Italian minority. The client shall provide, at their own expense, the translation and design of the language version of the print-ready artwork by the material submission deadline.
Article 16
Complaints regarding advertising services performed will be considered only if, for the specific locations, they are precisely described and documented and submitted in writing at least three (3) days before the scheduled end of the advertising period, so that EUROPLAKAT can verify the justification of the complaint. Complaints submitted afterwards will not be considered. Complaints relating to individual locations (even if justified) cannot be grounds for a complaint against the entire order. For justified complaints, a proportionately reduced value of the advertising service will be charged.
Article 17
On the basis of checking the client’s creditworthiness, EUROPLAKAT has the right to request an advance payment, either partially or in the full amount of the pro forma invoice. EUROPLAKAT also reserves the right to refuse an advertising order if the client has outstanding obligations arising from previously provided advertising services.
Article 18
The payment term for production costs is fifteen (15) days after the service has been rendered, and the payment term for advertising services is thirty (30) days after the invoice has been issued. The client has eight (8) days from receipt of the invoice to reject or complain about the invoice due to a justified reason, which must be attached in written form to the rejected invoice. Otherwise, EUROPLAKAT will understand that the client has fully accepted the invoice for the service provided, and any subsequent rejection will not be taken into account. The payment terms apply to all clients, except for those who have specific payment terms defined in a cooperation agreement.
Article 19
If the client does not pay the full invoice amount within the stipulated period, EUROPLAKAT reserves the right to charge statutory default interest.
Article 20
The client may order the production/printing of posters from EUROPLAKAT. The client must deliver the print materials within the deadlines specified in the price list for each individual product. EUROPLAKAT shall not be liable for any damage or cover any losses arising from late submission, damaged, or unusable materials.
Article 21
If the client arranges the printing of the posters themselves, they must deliver them – including an appropriate reserve of 10–30% (depending on the type of medium and the duration of the advertising) – to EUROPLAKAT’s warehouse within the deadline specified in the price list for each type of medium. In the event of delayed delivery of posters, EUROPLAKAT cannot guarantee timely posting or installation of posters. The client is nonetheless obliged to pay the ordered advertising service in full. In such a case, the client is not entitled to request an extension of the advertising period.
Posters and other materials must be produced in accordance with EUROPLAKAT’s technical specifications. If the production is not carried out in line with these requirements or does not meet quality standards, EUROPLAKAT has the right to reject such posters.
Due to the specific nature of printing, joining, and installation of posters, EUROPLAKAT does not accept delivered posters for roto pano and metrolight formats.
Article 22
Advertising services commence each Tuesday or Thursday – depending on the type of support (medium) and format. EUROPLAKAT is obliged to perform the installation within 48 hours after the start date of the advertising period, provided that weather conditions allow. Otherwise, the service will be carried out as soon as possible. For installations outside regular posting dates, additional costs are charged, as specified in the price list for each type of support.
Article 23
EUROPLAKAT may prepare photo documentation of the advertising services performed only upon the client’s specific request. Photo documentation must be ordered when ordering the services or at least seven (7) days before the start of the advertising period. The price for preparing photo documentation is determined based on the specific order and depends on the number of advertising sites and their geographical dispersion. The client will receive the ordered photo documentation in digital form within fourteen (14) days after the start of the advertising period.
Article 24
These General Terms and Conditions of Business are binding on both contracting parties. Both parties shall seek to resolve any disagreements amicably. If this is not possible, the District Court in Ljubljana shall have jurisdiction to settle disputes.
Ljubljana, 01 February 2026